Billing
Our billing system consists of:
- 💲 Credits
- 💳 Subscriptions
Credits
Credits are the universal currency of pipe0. Requests in production mode are billed in credits.
You are never billed if an operation returns an error.
You can make request to third-party services without purchasing subscriptions to these services using credits.
You can find the credit costs per operation in the pipe catalog and/or search catalog.
Pipe billing
Pipes are billed when they “run”.
Pipes “run” when at least one of their output fields will be generated. In case all output fields are provided by your input data, the pipe does not “run” unless at least one provided output value requires regeneration. See input sanitation for more info.
Pipes can “run” without consuming credits. This is determined by their billing mode.
Billing mode
A property of a pipe is its billing_mode.
billing_mode always
Pipes with billing_mode='always' are billed on every run. Credits are deducted from your balance regardless of
the pipe’s result. Even if pipe output fields are marked as no_result, credits will be deducted
from your balance. See field status for more info.
Pipes are not billed if the pipe run fails (error state).
billing_mode on_success
Pipes with billing_mode=on_success are billed when at least one of their output fields is marked
as completed. This indicates a successful result. If all output fields of a pipe are marked as no_result, the pipe is not billed.
See field status for more info.
Search billing
Searches are billed per successful result or per search.
billing_mode per_result
You are billed per search result. If a search request returned 500 entries you are billed 500 times
the cost per result.
The cost per result can be found in the search catalog.
billing_mode per_search
You are billed per search. If a search request returned 500 entries you are billed only once.
The cost per search can be found in the search catalog.
Insufficient balance
If your credit balance is insufficient to complete an ongoing enrichment task, the entire task fails and you will be billed for the enrichment until failure.
One-off purchases
You can purchase additional credits at your current subscription price. One-off credits can be purchased by users with active subscriptions.
To purchase one-off credits contact support@pipe0.com.
Credit rollover
For your convenience, you can hold up to 4x the credit amount of either your monthly or yearly subscription value in your account. Credit balances that exceed this threshold are lost.
During subscription downgrades the credit rollover amount is lowered and the limit of your new subscription applies.
Negative balances
We do not offer negative balances (line of credit).
If you’re building a system that requires auto-top-ups to remain operational at all times contact support@pipe0.com.
Subscriptions
Subscriptions are managed through Stripe . This ensures a reliable and secure environment for your billing information.
You can create, update, and cancel your subscription at any time. Navigate to “Dashboard” > “Billing” > “Manage Subscriptions” to access the billing portal.
Support
For issues and questions regarding your subscription contact support@pipe0.com.