Billing

Our billing system consists of:

• 💲 Credits
• 💳 Subscriptions

Credits

Enrichment requests in production mode are billed. The billing is on a per-record basis.

If tasks fail, processed records are billed until the point of failure.

Enrichment requests in sandbox mode are free.

You can find the cost per record for each pipe in the pipe catalog.

Insufficient balance

If your credit balance is insufficient to complete an ongoing enrichment task, the entire task fails and you will be billed for the enrichment until failure.

One-off purchases

You can purchase additional credits at your current subscription price. One-off credits can be purchased by users with active subscriptions.

To purchase one-off credits contact support@pipe0.com.

Credit rollover

For your convenience, you can hold up to 4x the credit amount of either your monthly or yearly subscription value in your account. Credit balances that exceed this threshold are lost.

During subscription downgrades the credit rollover amount is lowered and the limit of your new subscription applies.

Negative balances

We do not offer negative balances (line of credit).

If you’re building a system that requires auto-top-ups to remain operational at all times contact support@pipe0.com.

Pipe billing

Pipes are billed when they “run”.

Pipes “run” when at least one of their output fields will be generated. In case all output fields are provided by your input data, the pipe does not “run” unless at least one provided output value requires regeneration. See input sanitation for more info.

Pipes can “run” without consuming credits. This is determined by their billing mode.

Billing mode

A property of a pipe is its billing_mode.

billing_mode always

Pipes with billing_mode='always' are billed on every run. Credits are deducted from your balance regardless of the pipe’s result. Even if pipe output fields are marked as no_result, credits will be deducted from your balance. See field status for more info.

Pipes are not billed if the pipe run fails (error state).

billing_mode on_success

Pipes with billing_mode=on_success are billed when at least one of their output fields is marked as completed. This indicates a successful result. If all output fields of a pipe are marked as no_result, the pipe is not billed. See field status for more info.

Subscriptions

Subscriptions are managed through Stripe . This ensures a reliable and secure environment for your billing information.

You can create, update, and cancel your subscription at any time. Navigate to “Dashboard” > “Billing” > “Manage Subscriptions” to access the billing portal.

Support

For issues and questions regarding your subscription contact support@pipe0.com.