Terms of Service for pipe0

Last Updated: October 8, 2026

This version applies to new customers from October 8, 2026. For customers who accepted an earlier version, it takes effect on November 7, 2026; until then the earlier version continues to apply.

1. Introduction

These Terms of Service ("Terms") govern your access to and use of pipe0's services and API ("Service"), operated by PWLL UG (haftungsbeschränkt) ("Company", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.

The Service is offered to businesses only. You confirm that you use it in the course of your trade, business or profession and not as a consumer.

2. Definitions

  • "API" means the pipe0 application programming interface and related documentation.
  • "Customer" or "you" means the individual or entity that creates an account to use the Service, and any person, agent, script or integration acting under its credentials.
  • "Data Source" means a third-party provider that returns data from a dataset it compiles and maintains itself, as defined in the Data Processing Agreement (the "DPA").
  • "Output Data" means any data the Service returns to you, including data from Data Sources and other providers and AI-generated content.
  • "End User" means any individual or entity that uses or interacts with Customer's applications that integrate the Service.

3. The Service

3.1. The Service is a technical platform that lets you query third-party providers you select, combine their results with your own data, and automate workflows on top of them. Each pipe and search calls the providers named for it in the pipe catalog.

3.2. We do not compile, own or maintain a database of contact data, and we do not supply data of our own. Output Data from Data Sources is the Data Source's data, retrieved on your instruction and delivered as the Data Source returns it. Which records a Data Source returns, and how it obtained them, is determined by the Data Source.

3.3. We may add, change or withdraw pipes, searches and providers at any time, including where a provider changes its terms, pricing or availability, or where we have doubts about a provider's compliance. Where we withdraw a pipe you use, we will tell you in the Service or the catalog.

4. Account Registration and API Access

4.1. To access the Service, you must register for an account and obtain API credentials.

4.2. You agree to:

  • Provide accurate and complete registration information, including your legal entity name where you act for one
  • Maintain the security of your API credentials
  • Accept responsibility for all activities that occur under your account, including those of any AI agent, script or integration using your credentials
  • Notify us immediately of any unauthorized use

5. Permitted Use and Restrictions

5.1. You may use the Service and Output Data for your own internal business purposes, in particular to initiate and manage business relationships, within the permitted purpose in section 15.2 of the DPA.

5.2. You must not:

  • Reverse engineer or attempt to extract the source code of our API
  • Share, resell or redistribute access to the Service, or sell, license or otherwise make Output Data available to third parties other than service providers acting on your behalf
  • Use the Service or Output Data to build or supplement a database, list, directory or enrichment service offered to others, or to compete with the Service or with a provider
  • Use the Service for any illegal or unauthorized purpose
  • Create or spread malware using our Service
  • Exceed rate limits or circumvent usage restrictions, including by caching or sharing Output Data to avoid running a pipe
  • Use the Service or Output Data outside the permitted purpose in section 15.2 of the DPA, which prohibits eligibility decisions, consumer-oriented outreach, re-identification, and unlawful unsolicited communication
  • Breach a use restriction that a provider publishes and that the pipe catalog or the Service brings to your attention

5.3. Communications you send. Where you send email or other messages through a connection to your own mailbox, sequencer or CRM, you are the sender. You are responsible for their content, for having a lawful basis and any consent the law requires, for honouring opt-outs, and for complying with the laws that govern unsolicited communication in the recipient's country.

6. Data and Privacy

6.1. Your data. You retain ownership of the data you submit. We process personal data in it as your processor under the DPA. We retain rights to our methods and software, and to aggregate insights that identify neither you nor any individual.

6.2. Data Processing Agreement. The DPA forms part of these Terms and takes effect when you accept these Terms or first use the Service, whichever is earlier. No separate signature is required. If you need a countersigned copy for your records, or need to negotiate terms, email legal@pipe0.com. Where the DPA conflicts with these Terms on a question of data protection, the DPA prevails.

6.3. Your obligations. You are responsible for:

  • Having a lawful basis for the processing you instruct and for your use of Output Data, and giving the notices the law requires to the individuals concerned
  • The due diligence your law expects of a party obtaining personal data from third parties
  • Honouring objections and deletion requests, including those we or a Data Source pass on to you, within 30 days
  • Implementing appropriate security measures for Output Data in your own systems
  • Notifying us without undue delay of any data breach involving the Service that you become aware of

6.4. Our breach notification. We notify you of a personal data breach affecting personal data we process on your behalf, without undue delay and in any event within 72 hours of becoming aware of it, on the terms set out in section 12 of the DPA.

7. Output Data

7.1. Output Data is obtained from third-party providers and public sources, or generated by AI models. We do not verify it.

7.2. We do not warrant that Output Data is accurate, current or complete, that it was lawfully collected or disclosed by the provider, or that any particular record may lawfully be used for any particular purpose. Receiving Output Data does not give you a lawful basis to use it, and you may not rely on any statement by us or a provider in place of your own assessment. A missing, inaccurate or out-of-date result is not a defect of the Service.

7.3. You are responsible for verifying Output Data before relying on it, and for deciding whether and how to contact any individual it identifies.

8. Service Level

8.1. Availability. We aim to keep the API available at all times but do not guarantee a particular availability unless agreed in writing. We announce scheduled maintenance in advance where we reasonably can. Unavailability of a provider is not unavailability of the Service.

8.2. Support. Standard support is provided via email during business hours. Response times vary based on issue severity and service tier. Premium support may be agreed for enterprise customers.

9. Fees and Payment

9.1. Fees depend on the plan or credits you purchase, as shown in the Service at the time of purchase. Credits are consumed according to the billable operations shown in the catalog.

9.2. Subscription fees are charged in advance for each billing period. Pay-as-you-go credits are charged at the time of purchase.

9.3. We may change prices with 30 days' notice. Price changes do not affect credits already purchased.

9.4. Fees and purchased credits are non-refundable, except where these Terms state otherwise or the law requires.

9.5. If a payment fails, we may limit or suspend the Service until it is made.

10. Suspension, Term and Termination

10.1. Suspension. We may suspend your access to the Service, in whole or in part, with immediate effect where:

  • we reasonably suspect a breach of section 5 or section 6.3, or of section 15.2 of the DPA
  • a provider, authority or affected individual credibly reports unlawful use of the Service or Output Data by you
  • suspension is necessary to protect the Service, other customers or a provider relationship, or to comply with law

We will tell you the reason where we lawfully can, and lift the suspension once the reason no longer applies.

10.2. Term. These Terms remain effective until terminated. You may terminate at any time by deleting your account. We may terminate with 30 days' notice.

10.3. Termination for cause. Either party may terminate with immediate effect for good cause. Good cause for us includes a material or repeated breach of section 5, a breach of section 15.2 of the DPA, and failure to pay.

10.4. Effect. On termination you must cease all use of the Service. You remain liable for fees incurred. Sections 6, 7, 11, 12 and 14, and the DPA, survive termination.

11. Liability

11.1. We are liable without limitation for damage caused by intent or gross negligence, for injury to life, body or health, under a guarantee we have expressly given, and under the German Product Liability Act (Produkthaftungsgesetz).

11.2. For slight negligence we are liable only for breach of an obligation whose fulfilment is essential to the proper performance of these Terms and on whose fulfilment you may regularly rely (essential obligation). In that case our liability is limited to the damage typical of this type of contract and foreseeable when the contract was concluded.

11.3. In the cases of section 11.2, our total liability for all claims arising in a contract year is in any event limited to the greater of the fees you paid us in the twelve months before the event giving rise to the claim and EUR 5,000.

11.4. Liability without fault for defects that existed when the contract was concluded (section 536a(1) of the German Civil Code) is excluded.

11.5. We are not liable for the content of Output Data, for the acts or omissions of providers, or for the way you use Output Data, except under section 11.1.

11.6. Claims against us other than those under section 11.1 become time-barred one year after the claimant becomes aware, or would have become aware without gross negligence, of the circumstances giving rise to them.

11.7. These limitations also apply to the personal liability of our employees, representatives and agents. They do not apply to your liability, including under section 12.

12. Indemnification

12.1. You indemnify the Company and its officers, employees and agents against third-party claims, supervisory authority proceedings, fines, damages, losses and reasonable costs including legal fees, to the extent they arise from:

  • your breach of these Terms or of the DPA
  • your use of Output Data, including any communication you send
  • your violation of applicable law, including data protection law and the laws that govern unsolicited communication
  • a claim by a provider that results from your breach of a use restriction under section 5.2

12.2. This indemnity requires that you are responsible for the matter giving rise to the claim. It is reduced to the extent we contributed to the loss, and it does not apply to the extent the claim results from our own breach of these Terms, our gross negligence, or our intentional misconduct.

12.3. We will notify you of a claim without undue delay and allow you to conduct the defence at your cost, in consultation with us. Section 15.3 of the DPA governs indemnification for claims relating to personal data, and prevails over this section for those claims.

13. Changes to These Terms

We may change these Terms where a change in law, in the Service, or in our providers' terms requires it. We will notify you by email or in the Service at least 30 days before a material change takes effect. If you object in writing before that date, either party may terminate with effect from it. If you do not object, the changed Terms apply from that date. We will point out this consequence in the notice.

14. General

14.1. Governing law and venue. These Terms are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The courts of Berlin, Germany have exclusive jurisdiction.

14.2. Individual agreements. Terms agreed with you individually in writing take precedence over these Terms and the DPA to the extent they differ.

14.3. Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.

15. Contact Information

For questions about these Terms, please contact:

PWLL UG (haftungsbeschränkt)
Quitzowstrasse 118 10559 Berlin Email: legal@pipe0.com